Terms & Conditions

1. Eligibility

This offer is available to active members of The Institute of Internal Auditors (“IIA”) in good standing. Certain benefits may be limited based on membership type, geography, or program-specific criteria.

2. Benefit Description

Membership benefits may include access to learning programs, certificates, virtual conferences, subscriptions, and other services. All benefits are for individual use only, are non-transferable, and may vary by membership type.

3. Access & Duration

Access to benefits is provided for the period specified at the time of enrollment or activation. Some benefits may have expiration dates, renewal requirements, or usage limitations. Continued access may require an active membership.

4. Enrollment & Activation

Certain benefits may require separate registration or activation and may be subject to additional third-party terms and conditions. The IIA is not responsible for delays or issues caused by third-party platforms.

5. Fees & Payment

Membership fees, orders, quotes, and payments are subject to The IIA’s standard quote, order, and payment terms. Quotes may expire, pending orders may constitute a commitment to pay, and unpaid orders may expire according to the applicable order timeframe. Additional fees may apply for services not included in standard membership, including payment processing, wire processing, shipping, customs, taxes, duties, or surcharge-related costs where applicable.

6. Refund Policy

Membership fees, course purchases, certificate purchases, event registrations, and other product or service purchases are subject to the refund, cancellation, and access terms in effect at the time of purchase.

Courses, certificates, or other products purchased prior to the launch of new membership benefits are not eligible for refunds, credits, or adjustments.

Certifications

No exam fee refunds or credits will be made once you accept the price and complete the purchase; registration fees cannot be refunded once payment has been submitted. Exceptions may be permitted for candidates with extenuating circumstances (e.g., illness, maternity or paternity, death in the family, civil unrest, natural disaster, or military service). In a situation such as this, you should submit a case through CCMS detailing the extenuating circumstances. All claims will be reviewed and determined on a case-by-case basis.

Membership

All membership purchases are final and nonrefundable.

IIA Bookstore Products

The IIA guarantees your satisfaction! If the product you order does not meet your needs, send it back to the IIA Distribution Center along with a copy of your packing slip within 30 days, and we will gladly issue a refund or credit. The product must be in restockable condition. Please address your return to:

IIA Distribution Center
9050 Junction Drive
Annapolis Junction, MD 20701

Please allow four to six weeks for a refund. The amount of the refund or credit will be the invoice amount less the shipping and handling charge, other prepaid postage charges, and the US $30 bank collection charge (if applicable). Please note:

The IIA is not responsible for merchandise damaged while being returned to us and will not issue a credit or a refund. The customer will be responsible for filing a claim with the shipper.
The IIA does not accept returns of downloadable or online products including eBooks.
College and university bookstores will be charged a 5 percent restocking fee.
The IIA will also not issue a refund or credit for discontinued merchandise.
If returned outside of the parameters of the return policy, the shipment will be returned to the customer at the customer's expense.

Please contact Customer Relations by phone at +1-407-937-1111 if you have questions regarding a product you have purchased.

Conferences

Cancellations must be made in writing before the event's start date. There is no cancellation fee for cancellations received 30 days before the event start date. A nonrefundable service charge of US $295 will be charged for cancellations within 30 days before the event start date ($175 for 1-day conferences). No refunds will be given for cancellations 2 weeks before the event start date. All requests for refunds will be processed within 30 days following the program. Fees, courses, and program content are subject to change without notice.

Exception: We do allow you to transfer from in-person to virtual or vice versa until the start date of the event with no cancellation fee.

In-Person and Online Courses

Cancellations must be made in writing before the event start date. The IIA's cancellation policy for Online and In-Person courses is as follows:

No cancellation fee for cancellations received more than four weeks out from the start of the event.
A non-refundable service charge* will apply for cancellations received from four to two weeks out from the start of the event. This fee will be waived if another training program is purchased at the time of cancellation.
No refunds will be given for cancellations received two weeks or less from the event's start.

All requests for refunds will be processed within 30 days following the program. Fees, courses, and program content are subject to change without notice.

*Service charges for cancellations are as follows:

3 CPE course: $100
4 CPE course: $125
6 CPE course: $175
8 CPE course: $250
12 CPE course: $350
16 CPE and above course: $495

OnDemand Courses

OnDemand course and bundle purchases are final and nonrefundable.

*Once the course access expires, a new purchase will be required.

7. Compliance With IIA Policies

Members, benefit recipients, certification holders, and certification candidates must comply with The IIA’s Code of Ethics, Bylaws, certification requirements, privacy policy, and other applicable IIA policies. These policies may be updated from time to time, and any necessary updates will be communicated accordingly. Violations may result in disciplinary action, loss of access to benefits, suspension, or termination of membership or certification-related privileges.

8. Campaign Limitations

Benefits may be limited by availability, capacity, eligibility, or promotional timing. The IIA may change, replace, pause, or withdraw any benefit at any time.

9. Misuse & Termination

The IIA may suspend or terminate membership or access to benefits in cases of misuse, fraud, or violation of these terms. All associated benefits may be revoked upon termination.

10. Communications

Members may receive communications about their membership, benefits, services, and related updates. Marketing communications may be opted out of as permitted by applicable law. Anyone with questions or concerns about communications or privacy may contact privacy@theiia.org.

11. Changes to Terms

The IIA may update these Terms & Conditions from time to time to reflect changes to membership benefits, programs, policies, or legal requirements. Material updates will be communicated in a reasonable manner, and continued use of the benefits after an update means the member accepts the revised terms.

12. Liability Disclaimer

To the fullest extent permitted by applicable law, all benefits are provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, or uninterrupted or error-free operation. Members assume all risk associated with accessing or using the benefits. The IIA will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or similar damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or other intangible losses, arising out of or relating to the benefits or their use, whether based in contract, tort, negligence, strict liability, statute, or any other legal theory, even if The IIA has been advised of the possibility of such damages.

13. Governing Law

These Terms & Conditions and any dispute arising from them will be governed by the laws of the State of Florida and are subject to the exclusive jurisdiction of the courts of Seminole County, Florida.

For questions regarding these Terms & Conditions, please contact Customer Support