Frequently Asked Questions

Conferences

Registration for The IIA's conference and any other events are not confirmed or reserved until full payment is received. It is highly recommended that payment is provided at the time of registration to guarantee a seat within the conference or event. All invoice payments are due thirty (30) days from the invoice date. No invoices will be issued within thirty (30) days prior to a conference or event. Payment by credit card or wire transfer is required within thirty (30) days prior to a conference or event.
Registration rate is determined by the date payment is received by The IIA. Please plan accordingly, as it may take ten (10) or more business days for a wire transfer or mailed check to reach The IIA. Should we receive payment after a registration rate deadline, your account will be adjusted to reflect the current due amount. Entrance to the conference and all related events is contingent upon full payment.
Payment Options
- Pay by credit card now.
- Request an invoice to pay by credit card, check, or wire transfer (registration is not confirmed or reserved until full payment is received).
  
  Please contact the IIA Customer Relations Department to request an invoice for payment.
  US: +1-407-937-1111
  Email: CustomerRelations@iiacustomersupport.org
We offer a variety of ways to register and pay for IIA conferences, which are typically two-and-a-half-day events offered at locations around the United States. Choose the payment method most convenient for you:
- Online: To register using a credit card, visit www.theiia.org and select the training & events tab. When you have located and selected your conference, simply complete your registration online. The IIA accepts American Express, Discover, MasterCard, and Visa.
- Phone: Call Customer Relations at +1-407-937-1111 from Monday through Friday, 8:30 a.m. – 5:00 p.m. ET to prepay. If you request an invoice a minimum deposit of US$495 per person is required at the time you register.
- Group Registration: To register a group of 10 or more, email CustomerRelations@iiacustomersupport.org with each registrant’s name and contact information (address, telephone email address), conference title, and date. Include a purchase order and/or contact information for payment. Group invoices will be sent, but individual confirmations will not be issued until payment is received.

When you attend this conference you are eligible to earn continuing professional education (CPE) credits, depending on the number of sessions you attend. Attendance will be tracked via scanner at the door. The IIA’s educational programs are acceptable for fulfilling CPE requirements, which ensure that internal auditors comply with the specific standards on education in The IIA’s International Standards for the Professional Practice of Internal Auditing.

The IIA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org. Your CPE certificate will be emailed to you two to four weeks post-conference to the email address used to register for the conference.

Within 60 days of the completion of an IIA Conference, you will receive an e-mail communication to the address provided during registration. This email will include direct access to the CPE certificate.

IIA Code of Conduct for Activities

The Institute of Internal Auditors is dedicated to providing a harassment-free experience for everyone. The IIA’s policy is to provide an environment that is free from sexual and other types of discriminatory harassment. We do not tolerate harassment in any form.

This Code of Conduct (Code) applies to all individuals at an activity or related social event. Anybody violating this Code may be sanctioned or expelled from the activity at the discretion of The IIA. This Code does not replace The IIA’s Code of Ethics, which applies to every member.

Any group of people working together must abide by certain rules of conduct based on honesty, good taste, fair play, and safety. This is essential if everyone is to work together efficiently. The following are examples of some, but not necessarily all, types of misconduct.

Harassing, discriminating, or retaliating against anyone including:
- Verbal comments
- Sexual images in public spaces
- Deliberate intimidation, stalking, or following
- Harassing photography or recording
- Sustained disruption of talks or other activities
- Inappropriate physical contact
- Unwelcome sexual attention
Acts of dishonesty
Engaging in any act of violence or damaging IIA property or the property of others
Possession of weapons of any kind while participating in IIA activities
Advocating for, or encouraging, any of the above behavior

Prohibition of Sexual Harassment

The IIA prohibits sexual advances or requests for sexual favors or other physical or verbal conduct of a sexual nature, when (1) submission to such conduct is made as an implicit condition of contractual engagement; (2) it is used as a basis for decisions affecting the individual who submits or rejects to such conduct; (3) such conduct has the purpose or effect of unreasonably interfering with an individual’s performance; or (4) such conduct creates an intimidating, hostile, humiliating, or offensive work environment.

Although it is not possible to list all of the circumstances that would constitute sexual harassment, the following are some examples: (1) unwelcome sexual advances, whether or not they involve physical touching; (2) requests for sexual favors in exchange for actual or promised contracts, gifts or other benefits; (3) use of sexual epithets, jokes, written or oral references to sexual conduct, gossip regarding one’s sex life; (4) sexually oriented comments on an individual’s body or comments about an individual’s sexual activity, deficiencies, or prowess; (5) displaying sexually suggestive objects, pictures, cartoons; (6) unwelcome leering, whistling, deliberate brushing against the body in a suggestive manner, sexual gestures, suggestive or insulting comments; (7) inquiries into one’s sexual experiences; or (8) discussion of one’s sexual activities.

Prohibition of Other Types of Discriminatory Harassment

It is against IIA policy to engage in verbal or physical conduct that denigrates or shows hostility or aversion toward an individual because of his or her race, color, sex, religion, national origin, ethnicity, disability, age, sexual orientation, gender identity, marital status, socioeconomic status, or other protected category (or that ofthe individual’s relatives, friends or associates) that: (1) has the purpose or effect of creating an intimidating, hostile, humiliating, or offensive environment; (2) has the purpose or effect of unreasonably interfering with an individual’s performance; or (3) otherwise adversely affects an individual’s opportunities for conducting business with The IIA.

The following conduct may constitute discriminatory harassment: (1) epithets, slurs, negative stereotyping, jokes, or threatening, intimidating, or hostile acts that relate to race, color, gender, religion, sexual orientation,age, national origin, or disability; and (2) written or graphic material that denigrates or shows hostility toward an individual or group because of race, color, gender, religion, sexual orientation, age, national origin, or disability and that is circulated anywhere during an IIA activity whether on location or electronically, including but not limited to social media sites. Other conduct may constitute discriminatory harassment if it falls within the definition of discriminatory harassment set forth above.

Reporting of Harassment

If someone makes you or anyone else feel unsafe or unwelcome, please report it as soon as possible!
Individuals who observe, learn of, or are subjected to harassment should report the incident immediately. You can make a report either personally or anonymously. We will fully investigate all reports and take whateveraction is necessary to prevent a recurrence.

Personal Report
You can make a personal report online at www.clearviewconnects.com, by calling 1-844-718-3909, or by contacting a staff member.

Anonymous Report
You can make an anonymous report online at www.clearviewconnects.com or by calling 1-844-718-3909. TheIIA partners with ClearView Strategic Partners who is specializing in ethics reporting/‘whistleblowing’ solutions for organizations of all sizes to provide anonymity.

Enforcement

Participants asked to stop any harassing behavior are expected to comply immediately. The IIA retains the right to take any actions to keep any event a welcoming environment for all. This includes warning the offender, expulsion from the activity with no refund, or expulsion from future activities.

This Code applies to all activities and related social events.

Continental breakfast is provided each morning prior to the scheduled start time. There will be morning and afternoon refreshment breaks for full-day sessions, and lunch will be provided for full-day sessions or where expressly indicated.

A block of rooms has been reserved at a special rate and will be filled on a first-come, first-served basis. Please see the respective conference location page for more details.

For your comfort, business casual is appropriate. We suggest you dress in layers as the temperature in the meeting rooms can vary considerably.

At times it might be necessary to cancel or reschedule a conference after receipt of a confirmation letter. The IIA will provide advance notice of any changes and in doing so will not be responsible for penalties related to the canceling or rescheduling of airfares, lodging, etc.

Cancellations must be made in writing before the event's start date. There is no cancellation fee for cancellations received 30 days before the event start date. A nonrefundable service charge of US $295 will be charged for cancellations within 30 days before the event start date. No refunds will be given for cancellations 2 weeks prior to the event start date. All requests for refunds will be processed within 30 days following the program. Fees, courses, and program content are subject to change without notice. Please contact CustomerRelations@iiacustomersupport.org for further assistance.

Exception: We do allow you to transfer from in-person to virtual or vice versa until the start date of the event with no cancellation fee. To request this process, please complete the Transfer Request Form.

Interested in becoming a member of The IIA and taking advantage of the many benefits – including discounted registration fees? Please visit Join The IIA to join today. Membership affords not only significant savings on conference registration but also premier access to the standards-setting and guidance-producing body of the profession. Exclusive networking opportunities and savings on world-class training are just a few of the many benefits enjoyed by over 210,000+ members worldwide.

If you have any concerns you would like addressed, please contact The IIA’s Customer Relations team at:

+1-407-937-1111
CustomerRelations@iiacustomersupport.org
IIA Customer Relations
1035 Greenwood Blvd., Ste, 401
Lake Mary, FL 32746
USA

The IIA is happy to provide an invitation letter to accompany your visa application after full payment is received. We recommend that as soon as you register and pay the full registration fee, please complete the Conference Visa Invitation Letter Form.

You will receive a PDF printable file on IIA letterhead via an email attachment.

If you requested the invitation letter but are unable to acquire a visa for travel, The IIA will refund your registration fee in full.

Seminars (In-Person and Online)

We offer a variety of ways to register and pay for IIA seminars, which are typically multi-day courses offered at locations around the United States. Choose the method that is most convenient for you:

Online: To register online, visit theiia.org/learning

First, locate and select the desired course.

Next, complete your registration by adding the desired course to the cart by selecting the ADD TO CART button.

The IIA accepts credit cards (American Express, Discover, MasterCard and Visa).

**if you are not ready to make payment, you have the option to create a quote by selecting the checkbox beneath Place Quote.

Quote - Customers may create and download a quote without committing to pay for the order. Quotes expire after 60 days. Customers may return the quote and convert it into an invoice for payment (i.e., Pending Order) within the 60-day Quote period. After converting a quote to a pending order, the customer will have the remainder of the original 60-day period to post payment.

Pending Order - A pending order is a commitment to pay. The customer may choose a direct payment method (e.g., credit card) or a deferred payment method (e.g., wire transfer with an automatic $20 wire fee, ACH from a U.S. bank, or a check). Unpaid orders will expire at the end of the original 60-day period.

**Individual confirmations will not be issued until payment is received. Deadline for payment is 3 business days prior to the start of the event

Phone: To register by phone, call Customer Relations at +1-407-937-1111 from Monday through Friday, 8:30 a.m. to 5:00 p.m. ET.

Group Registration: If you are part of a group membership, please reach out to your group administrator to register 2 or more individuals.

If you are not part of a group membership and want to register a group of 2 or more individuals, send an email to training@iiacustomersupport.org. Please provide each registrant’s name and contact information (address, telephone, email address), course name, date of presentation, and location. Include contact information for payment.

**Group invoices will be sent, but individual confirmations will not be issued until payment is received. Deadline for payment is 3 business days prior to the start of the event.

The Institute of Internal Auditors is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

Within 60 days of the completion of an IIA training event, you will receive an e-mail from The IIA to the email address provided during registration. This email will include a PDF copy of the CPE certificate.

You will only receive CPE credits for the sessions you attended live.

**For online recordings viewed post-event, no CPE will be awarded.

Cancellations must be made in writing before the event start date. The IIA's cancellation policy for Online and In-Person courses is as follows:

No cancellation fee for cancellations received more than four weeks out from the start of the event.
A non-refundable service charge* will apply for cancellations received from four to two weeks out from the start of the event. This fee will be waived if another training program is purchased at the time of cancellation.
No refunds will be given for cancellations received two weeks or less from the event's start.

**All requests for refunds will be processed within 10 business days following the program. Fees, courses, and program content are subject to change without notice.

*Service charges for cancellations are as follows:

3 CPE course: $100
4 CPE course: $125
6 CPE course: $175
8 CPE course: $250
12 CPE course: $350
16 CPE and above course: $495

NOTE ON TRANSFERS:

You can be transferred to an equally priced course up to 2 business days prior to the start of your original event. No additional discounts will be applied.
You may also transfer your registration to another individual. Please note that the other individual needs to have active membership if you paid the member rate or additional fees will apply for the difference. To request this process, please complete the Transfer Request Form.

At times it might be necessary to cancel or reschedule a seminar after receipt of a confirmation letter. The IIA will provide advance notice of any changes and in doing so will not be responsible for penalties related to the canceling or rescheduling of airfares, lodging, etc.

Yes, for four (4) or more individuals registering for the same course, please email training@iiacustomersupport.org for details and to register.

IIA offers on-site training options. Let us bring the training to you! Please visit our on-site training page.

Continental breakfast is provided each morning prior to the scheduled start time. There will be morning and afternoon refreshment breaks for full-day sessions, and lunch will be provided for full-day sessions or where expressly indicated.

For your convenience, any materials used in your course will be waiting for you at the event when you arrive.

For your comfort, business casual is appropriate. We suggest you dress in layers as the temperature in the meeting rooms can vary considerably.

Please consult the individual course listing on the website for start and end hours for your particular event.

**All Online Seminars are scheduled in Eastern Time zone.

To have the best learning experience for some classes, it is strongly recommended that you have the prerequisite knowledge or coursework noted.

If you have any concerns you would like addressed, please contact The IIA’s Customer Relations team at:

+1-407-937-1111
training@iiacustomersupport.org
IIA Customer Relations
1035 Greenwood Blvd., Ste. 401
Lake Mary, FL 32746
USA

The IIA is happy to provide a customized letter of invitation to accompany your visa application after full payment for an event has been received. For those who require an invitation, we recommend that as soon as you register and pay the full registration fee for your chosen event, you may contact training@iiacustomersupport.org with your request. Please be prepared to provide your full name as it should appear on your letter, mailing address, and event that you will be attending. You will receive a PDF printable file on IIA letterhead via an email attachment.

If you are unable to acquire a visa required for travel up to 5 business days prior to the start of the original event, The IIA will do one of the following:

Refund your registration fee in full upon request.
Transfer you to an equally priced course. No additional discounts will be applied.
Transfer your registration to another individual. Please note that the other individual needs to have active membership if you paid the member rate or additional fees will apply for the difference.

OnDemand

Select the link: https://ondemand.theiia.org
Select the “Sign In” button.
Sign in using your IIA account member/customer number and password.
1. Not sure whether you already have an account member/customer number?
  1. If you are a member of The IIA, either directly or through one of our International Affiliates, you have an IIA Account Member/Customer ID#.
  2. If you have attended an IIA event, training, or made a purchase through the IIA, you have an IIA Account Member/Customer ID#.
  3. If you do not know your IIA Account Member/Customer ID#, please access the following link (https://resetpassword.theiia.org) or contact IIA Customer Relations at telephone number +1 407-937-1111 to get your IIA Account Member/Customer ID#. You may also contact your local Affiliate.
  4. If you do not have an IIA Account Member/Customer ID#, please follow this link to create an IIA Account Member/Customer ID#, https://register.theiia.org/.
Once signed in, you should be able to view and purchase any courses in the catalog.

Your receipt should be received via email upon purchase. It is also available in the notifications area of your OnDemand page. If for some reason you did not receive your receipt, please email ondemand@iiacustomersupport.org.

No. You cannot reproduce any of the Intellectual Property (IP), nor make derivative works of the IP, without getting our express permission in writing. You do not have any rights to the IP except granted under these Terms or any other agreement you have with us.

Yes. When you exit a course, your location is bookmarked. When you re-launch the course, a pop-up box will ask if you would like to resume where you left off. In order to return to your location, you must select Yes.
Please note: Clearing your browser history prior to returning to the course may remove your bookmark.

Please sign in at the OnDemand website, and the course thumbnail should be displayed below “My Active Courses” on your Dashboard. Select “Play” on the thumbnail to enter the course, and then select “Play” on the background image to launch the course.

Select a course thumbnail from the Course Catalog to display the associated Course Description page. The course Duration is listed on the left-hand side, below the “BUY NOW” button.

You may complete our OnDemand courses on a tablet, Mobile iOS, or Mobile Android. However, display issues may occur within the platform and the courseware.

To avoid display issues, we recommend that you access the OnDemand courses on a desktop or laptop using one of the following browsers:

Google Chrome (optimal)
Mozilla Firefox
Safari 4

Please make sure your billing address matches the billing address for the credit card you are using.

: Live Stream is a virtual training option that utilizes advanced video conferencing technology specifically designed for the learning environment to allow remote participants to take part in classroom training just as though they were physically present. The result is a hybrid learning environment where remote participants experience the same collaboration, instructor interaction, and learning benefits as if they were physically in the classroom.
: Interaction is just as easy for virtual participants as for participants inside the classroom. Virtual participants are displayed on two large screens at the back of the classroom. When virtual participants speak, they will occupy the entirety of those screens. Virtual participants essentially are the “back row” of the classroom. The remote learners also have the same degree of accessibility to the classroom and instructors. They are able to see the instructor’s presentation and the white board from their computer screens. If they need assistance, they can raise their hands, ask the instructor questions, or even share their screens with the instructor.
: Live Stream emphasizes two-way interaction, incorporating both remote and on-site participants in equal measure. Live Stream delivers the full class experience, not just the instructor’s presentation.
: There is a small plug-in for internet browsers required to run virtual training that is compatible with most PCs and Macs. It is very easy to install and works with most up-to-date systems and browsers.
: Remote participants need a computer with a reliable Internet connection as well as a microphone and webcam to allow for effective two-way communication between the instructor and class participants.
: Technical support is provided for virtual training participants and instructors. While the platform has proven very stable, we will be on-hand to assist should any issues arise. Remote participants can receive real-time support for their technical issues.
: Approximately two weeks before the scheduled training, you will receive instructions for accessing the Live Stream virtual training. We strongly encourage you to review and follow the information, and test your connection before the first day of class.

Learning Frequently Asked Questions